Your Questions Answered

Have a question? We’re here to help!

Seeking answers? Browse our FAQs. Need further assistance? Contact our friendly team today.

What are your business hours?

We are open Monday to Friday, 5:00 pm to 8:00 pm and Saturday 8:00 am to 6:00 pm. Closed on Sundays.

What materials can you engrave?

Our CO2 engraver can engrave on acrylic, cardstock, ceramic, cork, fabric, foam, glass, leather, painted canvas, slate, tumblers, and wood. We cannot engrave on metals. Engraving on metal requires a fiber laser.

Do you provide classes or workshops?

No, not at this time.

What is your return policy?

We offer a 30-day return policy. If unsatisfied with your purchase, return it within 30 days for a full refund or exchange. Some exclusions apply.

Can I order online?

Yes, email your order to sales@kee-satx.com and we will contact you as soon as possible with prices and provide an expected completion date. All orders are custom made and require time for craftsmanship. Keep in mind that we do not stock items on hand, and it takes a day or two to receive them from our distributor.

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